Terms and Conditions
1. TERM
The term of this Agreement will commence on the first day the Virtual Assistant assigned by StaffingSolutions.io begins work and will continue for an initial period of three (3) months (the "Initial Term"). Upon the expiration of the Initial Term, this Agreement will automatically renew and continue on a month-to-month basis. If neither Party terminates the Agreement in accordance with its terms, it will be automatically renewed for additional one (1) month periods. No written confirmation from either party is required to extend the term of this Agreement beyond each month.
2. TERMINATION
In the event that material breach by the CLIENT, StaffingSolutions.io may solicit the cancellation of the Agreement by written notice addressed to the CLIENT, and the Agreement shall be terminated at the date of receipt of the notification by the CLIENT. “Material breach” shall include:
2.1 any violation of the terms of this Agreement,
2.2 any other breach that the CLIENT has made in regards to the Code of Conduct of StaffingSolutions.io,
2.3 the death or physical or mental incapacity of the contractor,
2.4 an act of gross negligence or wilful misconduct of the CLIENT.
It is understood that the CLIENT may revoke the Agreement, with cause and without liability, by written notice transmitted to StaffingSolutions.io with a 7-day notice prior to the end of the present billing cycle. If the CLIENT fails to submit a written notice to denounce the agreement to StaffingSolutions.io, StaffingSolutions.io reserves the right to hold the compensation of the CLIENT. Upon the effective date of termination of this agreement, all legal obligations, rights, and duties arising out of this agreement shall terminate except for such legal obligations, rights, and duties as shall have accrued prior to the effective date of termination and except as otherwise expressly provided in this Agreement.
3. PERSONNEL
StaffingSolutions.io shall provide CLIENT with personnel that comply with all pertinent terms and conditions credentials including, but not limited to, the following list:
3.1 Proof of current certification (if applicable).
3.2 Written or verbal verification of two references.
3.6 Non-Disclosure Agreement
4. PROVISION OF PERSONNEL
4.1 At the request of the CLIENT, StaffingSolutions.io will recruit, interview, screen, select, hire and assign StaffingSolutions.io employee(s) who, in StaffingSolutions.io judgment, are best qualified to perform the services requested by the CLIENT as outlined in this agreement.
4.2 Upon CLIENT request, StaffingSolutions.io shall provide documentation as required in this agreement relating to the qualifications and training of StaffingSolutions.io employees.
5. CLIENT ORIENTATION
CLIENT will provide StaffingSolutions.io personnel with an orientation to CLIENT specific policies and procedures and processes necessary to equip StaffingSolutions.io personnel with the knowledge necessary to meet CLIENT expectations for personnel.
6. PAYMENT FOR SERVICES
6.1 StaffingSolutions.io will submit invoices to CLIENT at the rates established in Exhibit A every month in advance for personnel provided to CLIENT.
6.2 Payment. Full payment for invoices is due within seven (7) days from the date of invoice. CLIENT shall send all payments electronically.
6.3 No Pausing of Services by Client. CLIENT acknowledges and agrees that the services provided by StaffingSolutions.io are continuous and cannot be paused or suspended for temporary absences initiated by the CLIENT, such as holidays, lack of work, or other reasons. CLIENT is responsible for the full monthly payment regardless of any periods during which the services are not utilized.
6.4 Service Interruption by StaffingSolutions.io. In the event that StaffingSolutions.io is unable to provide services due to staff illness or other unavoidable circumstances:
- If the staff is away for a short period (e.g., one day), the missed time will be made up within the same calendar month.
- If the staff is away for a prolonged period, StaffingSolutions.io will, upon direction from the CLIENT, either pause the service or replace the Virtual Assistant (VA). StaffingSolutions.io will notify CLIENT as soon as possible and work to resume services promptly.
6.5 No Refunds. CLIENT acknowledges and agrees that all payments made under this Agreement are non-refundable. CLIENT is responsible for the full monthly payment regardless of any periods during which the services are not utilized, except as provided under clause 6.4 for prolonged staff absences initiated by StaffingSolutions.io.
7. REPLACEMENT POLICY
StaffingSolutions.io (SSIO) is committed to providing clients with the best-fit personnel for their needs. We understand the importance of a harmonious client-staff relationship to business success. As such, SSIO requires all clients to pay monthly in advance for Virtual Assistant (VA) services.
We recognize that circumstances may change and a client might feel the need to replace their assigned staff member. We want to assure our clients that our team will work diligently to find a suitable replacement that aligns with their business requirements. However, due to the significant resources involved in the recruitment and placement process, if a client decides to change their staff member at any time, the retainer will continue without interruption and no credits will be applied. This policy helps us maintain the high standard of service and ensures continuity in the support we provide to our clients.
In the event a staff member leaves the assignment due to decisions by SSIO or if they resign, SSIO will credit the client for the period where services were not provided while we expedite the process of finding an appropriate replacement.
8. CONVERSION FEE
The CLIENT acknowledges that StaffingSolutions.io invests significant resources in recruiting, training, and managing its personnel under the Virtual Staffing Agreement. Should the CLIENT wish to transition from a virtual staffing arrangement to hiring StaffingSolutions.io personnel as a full-time employee, StaffingSolutions.io provides comprehensive hiring services to facilitate this process.
If the CLIENT decides to directly hire a StaffingSolutions.io employee as a full-time staff member, the CLIENT is required to pay StaffingSolutions.io a placement fee. This fee is equivalent to twenty-five percent (25%) of the personnel’s annualized salary, calculated as the hourly pay rate times 2080 hours, times twenty-five percent (25%).
9. TAXES
StaffingSolutions.io will maintain responsibility, as employer, for the payment of wages, and other compensation, and for any mandatory withholdings and contributions.
10. GOVERNING LAW
This Agreement, and all matters relating to it shall be governed by the laws, rules and regulations of the State of Queensland, Australia, as are now in effect or as may be later amended or modified, without reference to the choice of law rules on any state. In the event that any provision of this agreement conflicts with or is inconsistent with the provisions of those laws, rules or regulations, the provisions of the laws, rules, and regulations shall govern and supersede.
11. INDEMNIFICATION
CLIENT agrees to indemnify and hold harmless StaffingSolutions.io, its officers and employees from all actions asserted in connection with the negligent performance of CLIENT, its officers and employees. StaffingSolutions.io agrees to indemnify and hold harmless CLIENT, its officers and employees from all actions asserted in connection with the negligent performance of StaffingSolutions.io, its officers and employees.
12. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties and shall be deemed to supersede and cancel any other written agreements between the parties hereto relating to the transaction herein contemplated. This Agreement may be amended, modified or waived only by an instrument in writing signed by the parties.
13. SEVERABILITY
If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby. No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion. Failure of either Party to enforce any provision of this Agreement shall not constitute a waiver of such provision or any other provision(s) of this Agreement.