Now Hiring For Our Latest Role
General Virtual Assistant
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NDIS Assistant
General Virtual Assistant
About the Job
We are a dynamic remote staffing agency, dedicated to providing top-notch virtual assistants to businesses worldwide. Our mission is to help companies leverage the power of virtual staff to boost productivity and streamline operations. We are currently looking to hire part-time and full-time virtual staff who can contribute to our clients' success.
Key Responsibilities:
- The ideal candidate will be detail-oriented, proactive, and eager to learn. You'll be helping with profile health checks, email management, spreadsheet updates, live chat support, and more.
- Profile Health Checks: Review and update profiles regularly.
- Profile Description Creation: Spend 1-2 hours daily crafting and refining profile descriptions.
- FAQ Creation: After training, create and update FAQs bi-weekly.
- Renewals Spreadsheet Updates: Maintain and update the renewals spreadsheet daily.
- Onboarding Text Messages: Send onboarding messages to new providers daily.
- Service Request Analysis: Review service requests and identify gaps in the network.
- Churn Risk Identification: Flag providers at risk of leaving for further attention.
- Partner Referrals Review: Highlight key contacts from partner referrals for follow-up.
- Upgrade Opportunity Identification: Identify potential upgrade opportunities and assign tasks.
- Daily Standup Participation: Attend daily standup meetings for task updates and allocation.
- Zendesk Cancellation Notifications: Respond to cancellation notices and escalate salvageable ones.
- Zendesk Suspended Notifications: Handle suspended notifications.
- Zendesk Email Management: Monitor and respond to emails using pre-set macros.
- Live Chat Management: Manage live chat from 8 AM to 4 PM, addressing queries and escalating complex ones.
Required Skills & Qualifications:
- Strong Communication: Clear and professional in emails, chat, and text.
- Attention to Detail: Ensure accuracy in profiles and spreadsheets.
- Time Management: Handle multiple daily tasks and meet deadlines.
- Tech-Savvy: Experience with tools like Zendesk and spreadsheets.
- Problem-Solving: Identify and address issues proactively.
- Customer Service: Respond to emails and live chats quickly and helpfully.
- Adaptability: Willing to learn new tools and processes.
- Proactive Attitude: Flag risks, suggest improvements, and highlight key contacts.
- Team Collaboration: Join daily meetings and work well with the team.
Benefits & Application Process:
- 100% remote work.
- Follow AU business hours, NO graveyard shifts.
- Weekly pay through Wise every Tuesday.