Financial planning
practice support

Keys the fact find into XPLAN Client Focus — personal and dependant details, income, assets and liabilities, existing super, insurance inside and outside super, estate documents — and attaches the source statements to the file so the adviser and the paraplanner are working from one record.

Sends the authority to inquire to each super fund, insurer and platform, then works the follow-up list until balances, fee structures, investment options, insurance cover held inside super and exit costs come back — chasing the same provider each week rather than sending once and hoping.

Pulls the comparison the adviser has asked for: WealthSolver output on existing and proposed products, Risk Researcher comparisons on cover types and policy definitions, current PDS and target market determination, and fee tables — filed against the file note so the reasoning is evidenced, not remembered.

Builds the scenarios in Xtools+ to the adviser's written instructions — contribution strategy, transition to retirement, retirement income, debt reduction, cash flow — checks that the assumption set the licensee mandates has been applied, and returns the outputs for the adviser to interpret.

Merges the licensee's approved SoA template in XPLAN with the client data, research and modelling, formats the strategy and product sections, checks fee and remuneration disclosure reads correctly, cross-references the appendices, and hands the draft to the adviser and the licensee's review queue.

Prepares Records of Advice from the bulk RoA wizard where the strategy has not changed, refreshes portfolio valuations, contribution and pension figures, and builds the review pack — position, movement since last review, outstanding actions — that the adviser takes into the meeting.

Runs the queue once the authority to proceed is signed: applications lodged on HUB24, Netwealth, BT Panorama or Macquarie, rollover requests in flight, notice of intent to claim forms sent and acknowledged, and the items sitting on a provider's desk that need the next chase.

Tracks each application through underwriting: medicals and blood tests booked, PMAR requests to the client's GP, outstanding underwriter requirements, loadings or exclusions offered, and the policy schedule received and filed once cover is on risk and the adviser has confirmed it with the client.

Prepares the ongoing fee arrangement consent form in the licensee's format ahead of each client's anniversary, tracks the renewal window so nothing lapses, sends the consent form for signature, lodges the signed consent with the platform, and follows up where a provider has not switched the fee back on.

Assembles what the licensee's audit will look for: signed fact find, file notes, research evidence, signed authority to proceed, FSG and privacy consent, current identity verification, and the exact version of the SoA or RoA that was given to the client.

Runs the review calendar: who is due, who is booked, who has rescheduled twice, agenda and pre-meeting questionnaire sent ahead of time, and the post-meeting action list opened as XPLAN tasks with an owner and a date against each one.

Handles the housekeeping the adviser signs off on: cash account minimums, pension payment amounts and minimum drawdown checks at the start of each financial year, corporate action notices, term deposit maturities, and the reporting packs pulled ahead of review meetings.

Sets the client up in XPLAN, gives the FSG or points the client to the licensee's published FSG information — whichever model the licensee has adopted — sends the privacy collection statement and data collection pack, collects identity documents to the licensee's verification standard, builds the file structure, and books the discovery meeting with the file already populated before the adviser walks in.

Prepares binding death benefit nomination forms for each super account, tracks lapsing dates so they do not quietly expire, records existing wills, powers of attorney and trust deeds against the file, and prompts the adviser when a nomination or document needs revisiting.