NDIS ✦ Plan Management ✦ Dedicated
Plan manager
support
Dedicated support for plan managers — invoice processing, budget reconciliation, participant statements and provider payments at volume, on your systems, from $14/hr + GST.
LOOKING FOR NDIS PLAN-MANAGEMENT WORK? APPLY AT staffingsolutions.ph
$14/hrFrom, + GST · full-time
70%Average saving vs a local admin hire
PACE + Price GuideTrained on both
14 daysBrief → first day
Support built for plan-management volume
Plan management is a volume business: hundreds of provider invoices a month, each checked against a participant's budget, categorised to the right support type, claimed and paid — accurately, on time, every time. Miss it and the participant's provider chases you, not them.
An NDIS plan-management assistant absorbs that volume. They validate invoices against plans, prepare and reconcile claim batches for your onshore team to submit, track budgets, and prepare participant statements — so your team stays on participant relationships and growth.
The processing engine
- Invoice validation — checking provider invoices against budgets and support categories.
- Claiming — PACE submissions and reconciliation at volume.
- Provider payments — scheduling, remittance and query handling.
- Budget tracking — utilisation, alerts and review-date monitoring.
- Participant statements — clear, timely balance and spend statements.
- Inbox & query triage — first-line provider and participant comms.
More NDIS roles
Related NDIS roles
Questions
Frequently asked
Can they process invoices against participant budgets?
Yes — validating each invoice against the plan, support category and remaining budget before claiming is the core of the role.
Can they do our claiming?
They do everything up to the submit button. Batches prepared and reconciled, service bookings kept current so a claim cannot fail on a missing booking, rejected line items chased and fixed. The submission itself is made by a named person of yours in Australia — portal access requires an Australian-verified identity, and the provider portal terms do not permit portal data being accessed or held offshore.
Will they talk to our providers and participants?
They handle first-line inbox and query triage; anything needing a judgement call is flagged to your team.
How much does it cost?
From $14/hr + GST full-time. Run your numbers →
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.