NDIS admin support
for Australian providers
NDIS-literate assistants who prepare your claims, participant admin and audit prep — on your systems, on your hours, from $14/hr + GST. You stay on participant care; we carry the placement risk.
If someone offers to do your PRODA claims, ask when they last checked
PRODA is no longer how NDIS providers reach the portal, and the phrase is now a useful test of whether a supplier is current.
- PRODA ended for NDIS on 10 November 2025The NDIA replaced it with myID and Relationship Authorisation Manager. PRODA still works for other government services — it is only the NDIS pathway that closed.NDIA, Strengthening provider access to NDIS systems, 8 August 2025
- The Commission portal is on its own clockThe NDIS Quality and Safeguards Commission runs a separate transition, and PRODA still works there until 30 September 2026. The two deadlines are often merged and should not be.NDIS Commission, Changing from PRODA to myID and RAM
- Portal access needs an Australian-verified identitymyID Standard strength requires two verifiable documents and every one of them is Australian-issued. That is a documents test rather than a nationality test — and it is why portal submission stays with your people, wherever your admin support sits.myID, Verifying your ID in myID
- Portal data stays in AustraliaThe provider portal terms do not permit portal-derived data being accessed, transferred or stored outside Australia without the NDIA’s written approval. Our team works in your own systems, never the portal.myplace and my NDIS provider portal Terms and Conditions, clause 3.4
Checked 10 August 2026. If you are reading this well after that date, check it again — this area has moved twice in a year.
The admin behind your supports is eating the week
If you deliver NDIS supports, you already know the cruel maths of the sector: you only get paid for the supports you deliver, but every support comes wrapped in hours that draw down nothing. Service agreements, NDIS claims, PACE service bookings, progress notes, rostering, audit evidence — the paperwork keeps growing, and every hour on a form is an hour not spent on participant outcomes.
Claiming is fiddly and unforgiving. A wrong line item, an expired plan, or a service booking that was never made, and the claim bounces, the cash is late, and you are the one chasing it. Hiring that capacity locally is expensive and slow.
An NDIS virtual assistant exists to take that wrapper off your plate. Ours are remote professionals trained in the scheme — they understand Core, Capital and Capacity Building supports, the NDIS Pricing Arrangements, the myplace provider portal and the NDIS Practice Standards — so the work gets done correctly the first time, on your systems, for a fraction of a local salary.
The non-billable work, handled
Claiming & payments
Bulk claim preparation, service booking records, invoice reconciliation and chasing rejected line items — everything up to the submit button, which stays with your onshore team.
Participant onboarding
New-participant intake, service agreements, consent and document collection — set up cleanly from day one.
Plan & budget tracking
Monitoring plan utilisation, budgets and review dates so nothing lapses and no funds are left on the table.
Rostering & bookings
Support-worker rosters, appointment confirmations and cancellation follow-ups to keep utilisation high.
Audit & Practice Standards
Formatting policies, maintaining risk and incident registers and organising audit evidence against the NDIS Practice Standards.
NDIS bookkeeping
Provider invoicing, payment reconciliation and audit-ready books in Xero or MYOB — see our NDIS bookkeeper.
Pick the NDIS role you need
NDIS Virtual Assistant
Participant admin end to end — the generalist who runs your back office across claims, notes and bookings.
Explore →NDIS Bookkeeper
Audit-ready NDIS books — invoicing, reconciliation and payments in Xero or MYOB.
Explore →Plan Manager Support
Invoice processing, budget reconciliation and participant statements at volume.
Explore →Support Coordinator Assistant
Referrals, provider comms, report formatting and scheduling for a full caseload.
Explore →SIL Provider Admin
Rostering, compliance documentation and participant files for supported-living teams.
Explore →Claims & Invoicing
A dedicated claiming specialist for PACE submissions and reconciliation.
Explore →Medical & Allied Health VA
Referrals, clinical notes, appointment flow and billing for allied-health practices.
Explore →Built for the providers carrying the admin themselves
- Sole traders & small registered providers delivering supports while running the whole back office solo.
- Support coordinators managing a full caseload of notes, referrals and plan-manager comms.
- Plan managers processing invoices and reconciling against participant budgets at volume.
- SIL, community participation & support-work providers rostering teams and handling cancellations daily.
off the founder's desk
Three StaffingSolutions.io team members now run claims, rostering admin and participant files for a 40-participant plan management practice — freeing the founder back onto growth and participant care.
Read the success stories →Outcome figures are withheld until the client approves them for publication.
