What our clients
actually had us do
Short briefs on real engagements, written from the notes our own account managers keep — the role, the systems they work in, and what was breaking before it. Every client named, and no figures we cannot evidence.
The briefs, client by client
NDIS providers, marketing agencies, property, IT and coaching among them — a few of the briefs our account managers keep.
Livsee
Meetings were being missed and emails sat unanswered because nobody owned them. An executive VA took both, and a social media manager followed to build the Arizona presence.
wholeheartedcare.com.au
Invoices were going out late and nobody was chasing the overdue ones. A part-time bookkeeper raises them, follows them up and keeps the records straight.
Find A Carer
Calls after hours went to voicemail and enquiries went cold. Two customer service reps now cover the phones to midnight, seven days a week, with an executive VA on the inbox.
Nyyani
The whole customer journey was meant to run through HubSpot and nobody had time to build it. Three hires took on the workflows, the follow-ups and the video editing.
ProviderPartners
No social media presence at all, in a market where families check before they call. A part-time social media manager builds the reels, the graphics and the posting calendar.
Living Water & Co Pty Ltd
The books needed reconciling and the overdue invoices needed chasing — by someone who speaks Mandarin. Ten hours a week in Xero covers it.
Aaron Sansoni Group International
High-volume campaigns were running on local staff that cost too much to scale. Three full-time hires now run campaign operations, the HubSpot workflows and the data behind them — and with cold callers added at peak, the team has run to sixteen.
onlinesavvy.com
More client design work than there were hours to do it in. A part-time social media manager takes the graphics and the posting, mornings AEST.
CTS
Leads came from knocking on doors, which is expensive and hard to scale. A part-time appointment setter books the meetings instead, working Arizona hours.
Gore Consulting
A bigger social presence was wanted, and ecommerce photos that actually sell. One person does both — the posts, and the product imagery behind them.
Phora Australia
Intake, invoicing, chasing payment and answering enquiries were all landing on the same desk. An NDIS assistant took the lot, 25 hours a week.
Garden Nursery Products
A family business supplying fertiliser and chemicals to Australian growers and landscapers, with no social media, no CRM and no marketing behind any of it. One hire now runs the storefront, the stock, the video and the campaigns.
What they told their account manager
Cristina is doing very well.
They are all good. I do their training and give them things to do.
Currently things are going very well. They are both managing their responsibilities. I am impressed with Jaz and her work ethic, she is still orientating to the role and getting to know my company and what I do.