Hiring a VA

How to trial an offshore hire without betting the business on it

Looking for VA work yourself? Apply at staffingsolutions.ph — this article is written for businesses hiring.
The short answer

You do not need a trial period, you need a small first engagement. Hire one person for one role, give them a task where you can see the output the same day, and put fifteen minutes a day in your calendar for the first two weeks. The contract runs three months, then month to month with no exit penalties, and if it is clearly wrong by day five your first week is refunded. What you are risking is one role's hours and a fortnight of your attention, not the business.

You have done the maths, you have read enough to know it works for other people, and you are still not clicking the button. That is not indecision. It is a reasonable response to not knowing exactly what you are signing up to.

So here is the honest shape of a first engagement, including the parts that are inconvenient to say.

What you are actually risking

Three things, and they are worth separating because they carry very different weight.

Money. You pay an hourly rate — from A$14/hour + GST for a full-time dedicated team member in Australia, from US$9/hour for US clients, with specialist roles higher. There is no placement fee, no recruitment fee, no setup fee and no exit fee, so your exposure is hours worked and nothing else. Whatever that number is for your role, you can work it out before you commit, which is more than you can usually say about a local hire once the on-costs are added. The comparison against hiring locally runs those numbers properly.

Time. About fifteen minutes a day for the first fortnight, then roughly half an hour a week. This is the cost people underestimate, and it is the one that decides the outcome.

Disruption. This is the one that actually frightens people, and it is the one you control by sizing the first engagement properly. Everything below is about that.

One role, not three

The most common way an owner accidentally bets more than they meant to is by trying to get value out of the hire immediately, across everything. The brief becomes bookkeeping plus social media plus the inbox plus phone cover during the morning rush. It reads like efficiency. It is three roles sharing one person's hours, and when it comes apart it looks like the person came apart.

Pick one role. If the brief you are drafting contains an "and also", cut everything after it and keep that for month three. We will push back on a brief like that on the call, and if we do not, ask us to — a brief we should have argued with is one of the five reasons these arrangements fail, and it is the one that is ours rather than yours.

The same logic kills the other hedge, which is hiring two people so there is redundancy. Two people learning an undocumented process is not redundancy. It is the same problem twice, at double the cost, with nobody clearly accountable. Get one person working properly, let them write down what they learned, and the second hire is far easier because the process now exists on paper.

A task where you can see the output

The single best de-risking move is choosing work where right and wrong are obvious to you within a day. Bank reconciliations. Claim preparation. Product listings. Take-offs on jobs you have already priced. Data moving between two systems where you can spot-check ten rows and know.

Two useful things happen when the output is visible. You find out quickly whether the person can follow your process, which is the only question the first month is really asking. And they find out quickly what "right" looks like in your business, which no induction document has ever managed to convey.

What to avoid at the start is anything whose output is a judgement — drafting client responses, deciding what goes on the schedule, triaging what matters. Not because that work can never be handed over, but because you cannot tell in week two whether a judgement call was a good one, and by the time you can, you have formed an opinion about the person rather than about the brief. A four-question framework will score your own list properly; the tasks worth handing over is the plainer version of the same test.

Why the contract is three months, and why that is the safer option

This is the part that makes a nervous reader more nervous, so it deserves explaining rather than glossing.

The engagement starts on an initial three-month contract, then runs month to month with no exit penalties at any point. Three months is not a lock-in designed to trap you. It is the runway you would give a new local starter to learn your systems, your clients and your standards, and it does a specific job on both sides.

On your side, it removes the audition dynamic. If the arrangement can end any Friday, every week becomes a performance review, the person hides what they do not understand instead of asking, and you get precisely the behaviour that causes these hires to fail. On their side, someone leaving a stable job for your role needs to know the role exists in three months. Shorter commitments do not attract the people you want.

What protects you in that period is not a shorter term. It is the first week refunded if it is clearly wrong by day five, a free replacement at any point with no second fee because there was never a first one, and nothing to pay for leaving once the initial term is done. It is all set out on the pricing page.

The four points where you actually review it

Put these in the calendar before day one, because the review you do not schedule is the review you do not have.

Day five. Two questions, asked directly: what is unclear, and what are you guessing at. Whatever they name is a gap in your documentation, not a gap in them. This is also the point at which the first-week refund still applies, so if something is genuinely wrong, say so now rather than politely waiting.

Day fourteen. Competence on a narrow, rule-bound task should be visible by now. If it is not, look at the task before you look at the person — work that turns out to need your judgement was never a first-fortnight task.

Day thirty. Half an hour, treated as a real review. What is genuinely off your desk, what did you quietly take back without telling anyone, and what still comes back wrong. Then set month two out loud: what they own, what they prepare for you, what is not theirs yet.

Day ninety. The decision point. By now you know whether the role works, not merely whether the person can follow instructions, and you either widen it or you stop. The first thirty days, week by week has the daily mechanics if you want them.

The exit, decided before you start

An engagement you cannot leave cleanly is a bet. One you can leave cleanly is an experiment. The difference is mostly built in the first week, not the last one.

Three things make an exit clean. Named accounts with scoped access in every system, never a shared login and never your owner account, so removing someone takes minutes instead of a password reset across a dozen tools. Work that lives in your systems — your email, your customer database, your file storage — rather than anywhere else. And the written process document, kept current by the team member from week one, because that is the asset you keep regardless of how this ends. How it works covers what sits on our side of that line, including the confidentiality agreement every placement signs before day one.

Then there is the conversation itself. If it is not working, tell us before you tell anyone else. Most first-engagement problems turn out to be an unclear brief or a task that needed judgement too early, and our HR manager will work through it with you and the team member. Where it genuinely is the wrong person, the replacement costs nothing and we do the awkward part. And if you conclude the role itself was the wrong idea, the initial term ends and you walk away without a penalty.

That is the whole risk, stated plainly: one role's hours, a fortnight of your attention, and an exit whose shape you agreed before you started. If you would rather test that against your own numbers than take it on faith, bring the task you would hand over first to a discovery call. We will tell you on the call if it is the wrong one.

How we would staff this

Sizing a first engagement you could walk away from

If the shape above is what you want, this is the role it usually starts as. One person, one role, a task you can check the same day, and an initial three-month contract that then runs month to month with no exit penalties.

Administration assistant
What they do
  • Runs the one narrow, checkable task you picked — reconciliations, claim preparation, listings, take-offs, data moving between systems — at the frequency you already do it, so the output is visible the same day
  • Writes and keeps current the process document you build while correcting their work in the first fortnight, which is the asset you keep regardless of how the engagement ends
  • Works your hours inside your systems on named accounts you scope, so access can be granted and removed in minutes rather than through a password reset across a dozen tools
  • Escalates rather than guesses, against an escalation rule you wrote down before day one
  • Takes on a second task once the first is genuinely steady, usually around day ten, chosen from the work sitting either side of it in your workflow
What stays with you
  • Choosing the person — we shortlist to your brief, you interview and you select
  • The fifteen minutes a day of visible correction in the first fortnight; nobody can do that part for you
  • The day 30 and day 90 reviews, and the decision at each about what the role becomes
  • Anything that needs your licence, registration or signature
From A$14/hr + GST · full-time and dedicated · about two weeks from brief to first day · no placement or exit fees
See the role →

Frequently asked questions

Can you hire a virtual assistant for a one month trial?
Not with us. The engagement starts on an initial three-month contract, then runs month to month with no exit penalties. A month is long enough to see whether someone can follow a documented process, not whether they can do the role, and treating it as an audition makes people hide what they do not understand. What protects you instead is the first week refunded if it is clearly wrong by day five, and a free replacement at any point.
What happens if I want to end an offshore VA contract early?
Tell us first. Most problems in the early months are an unclear brief or a task that needed your judgement too early, and our HR manager will work through it with you and the team member before anything ends. If it is the wrong person, the replacement is free and we handle the awkward part. If the role itself was the wrong idea, the initial three-month term ends and you leave with no exit penalty.
How much am I committing to financially for a first offshore hire?
Hours worked, and nothing else. Rates start at A$14 per hour plus GST for a full-time dedicated team member in Australia, and US$9 per hour for US clients, with specialist roles higher and quoted exactly on your discovery call. There is no placement fee, no recruitment fee, no setup fee and no exit fee, so you can calculate your total exposure before you commit rather than discovering it afterwards.
Should I start with part-time hours to lower the risk?
You can. Full-time at forty hours and part-time at twenty hours are both standard, and we will shape it smaller again if that suits the workload, with the rate priced to the hours. Know the trade-off before you choose. Fewer hours a week means slower exposure to your exceptions, your conventions and your customers, which pushes the point where you can fairly judge the arrangement further away. Narrowing the tasks lowers your risk. Narrowing the hours mostly delays the answer.
How long before an offshore hire actually saves me time?
On a narrow, rule-bound first task, useful work usually appears inside the first fortnight, and you start getting time back once you stop reviewing every single piece rather than a sample. A full role with real judgement in it takes until month two or three, the same as any hire. The first fortnight costs you time rather than saving it, roughly fifteen minutes a day, and that is the investment everything else depends on.
What should I tell my existing team when I hire someone offshore?
Tell them before day one, and be specific about what the new person owns rather than vague about extra help arriving. Introduce them in writing, with your backing, to everyone they will need to chase, because a remote starter with no standing and no context can only do literal, mechanical work. Put them in the team channel rather than on the end of an email chain. Isolation is a common reason these arrangements quietly fail.
Laarni Tumbokon
Laarni TumbokonHR manager, Manila

Laarni has six years of virtual staffing HR management experience, specialising in real estate, digital marketing and e-commerce, with a proven track record recruiting top talent and implementing effective HR strategies. At StaffingSolutions.io she owns the recruitment standards, onboarding and the people side of every placement, which is why support does not stop at the end of week one.

Meet the team