Mortgage & Finance
virtual assistants

Works the lender's supporting document checklist item by item: payslips still inside date, two years of returns and notices of assessment for self-employed applicants, rates and strata notices, current loan and full transaction statements — then re-requests anything that has gone stale before the file is submitted.

Opens the deal in Mercury Nexus, the AFG platform, Salestrekker or BrokerEngine, keys the fact find, living expenses and liabilities from the client's questionnaire, uploads the identity and verification evidence, and sets the task list so the file matches the aggregator's compliance checklist from day one.

Runs the client's income and commitments through Quickli or the individual lender calculators to produce the servicing table the broker asked for, notes the assessment rate, HEM benchmark position and shading applied to rental, overtime or bonus income, and flags where lender policy would knock the deal out. The table is worked up for the broker and goes no further — which lender to approach, and what the client is told about it, is the broker's call.

Assembles the submission in ApplyOnline: application data, supporting documents named and split to the lender's naming convention, the contract of sale and any first home buyer or FIRB evidence, then clears every validation error so the broker is submitting a file that will not bounce.

Orders the upfront or full valuation through the lender's panel, sends the contract of sale, rental appraisal and property access details to the valuer, chases the report, and tells the broker straight away when the figure comes back short of contract price or the estimate used for LVR.

Works the outstanding conditions list daily: contacts the assessor through the lender's channel, supplies the further documents requested, tracks progress against the turnaround times the lender is publishing, and updates the client-facing status note so the broker is not fielding blind phone calls.

Prepares the credit guide and credit proposal disclosure document from the broker's file notes and the aggregator template, and assembles the inputs the broker's preliminary assessment draws on — verification evidence, the servicing table, the income and expense record. The broker makes and signs the preliminary assessment, and it goes to the consumer only if the consumer asks for it. The contractor records the date each disclosure document was given to the consumer and files the copies so the sequence still stands up when the aggregator audits the file.

Prepares the discharge authority for the outgoing lender, sends it for client signature, lodges it with the discharging bank, chases the discharge booking, and keeps the incoming lender's settlement team and the client's solicitor working to the same date instead of three different ones.

Checks the loan documents against the approval when they issue, prepares the signing and witnessing instructions for the broker to take the client through, collects the certificate of currency with the lender noted as interested party, and confirms the lender has the returned pack before the settlement booking is relied on.

Keeps the settlement diary current: booked dates, unconditional dates, cooling-off and finance clause expiries, first home owner grant and stamp duty concession applications lodged with the state revenue office, and the files where a solicitor or lender has gone quiet and the broker needs to step in.

Keeps Mercury Nexus or the AFG CRM matching reality: deal stages that reflect where the file actually is, correct lender and product against each application, a dated next action on every open file, duplicates merged and dead leads closed so the pipeline report means something.

Reconciles the aggregator's upfront and trail statements against settled loans, identifies settlements that have not paid, clawbacks charged, and loans missing from the trail book entirely, then prepares the query with the supporting detail for the broker to send to the aggregator.

Sets fixed rate expiry, interest-only expiry and annual review reminders in the CRM, updates the client's new address and security details, and runs the pricing review list so the broker knows which back-book clients to call before their rate reverts rather than after.

Keeps the referral register current, records the source against each lead as the aggregator requires, sends the agreed progress update back to the introducing agent or accountant, and keeps referral arrangements and any fee documented in the form the licensee's audit will ask for.