Customer Service & Sales ✦ Dedicated & full-time

Inbound Sales
Support

Qualifying inbound leads and booking your closers so no opportunity goes cold — from $14/hr + GST.

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$14/hrFrom, + GST · full-time
70%Average saving vs a local hire
14 daysBrief → first day
Fully managedWe hire, you lead

What an Inbound Sales Support does

Inbound leads decay by the minute. Inbound sales support responds fast, qualifies well and books your closers so hot demand converts.

Every StaffingSolutions.io inbound sales support is recruited, hired and managed by us — reference-checked for your tools, working your business hours, and backed by our zero-risk promise: no placement fee, money-back first week, and a free replacement if the fit isn't right.

What they handle

  • Lead response — fast first touch.
  • Qualification — fit and intent.
  • Meeting booking — onto the right calendar.
  • CRM logging — clean records.
  • Follow-up — quotes and info.
  • Pipeline hygiene — accurate stages.
The actual work

A week in the role

Inbound sales support is everything between an enquiry landing and a job being booked. Callbacks while the enquiry is still warm, qualifying the job, taking a brief the estimator can price from, booking the site visit, then following the quote until there is a yes or a no. Nothing sits untouched.

The taskWhat that actually involves
Call back new enquiries immediately

Works web form submissions, Google Ads call extensions and "request a quote" enquiries the moment they hit the CRM, before the prospect works down the rest of the search results and books someone else.

Qualify against the client's criteria

Establishes job type, suburb against the service area, timeframe, whether the caller is the owner or a tenant, whether it's an insurance or strata job, and whether the budget is in the range the client works in.

Take a brief that can be priced

Captures dimensions, site access, existing equipment or system details, photos and any known constraints, so the estimator or technician isn't ringing the customer back to ask the basics before quoting.

Book the site visit

Slots the inspection or discovery call into ServiceM8, simPRO, Tradify or Calendly against the right person's availability and travel zone, then sends the confirmation SMS and the reminder the day before.

Draft quotes from the price book

Builds the quote in the client's system using their price book — line items, inclusions, exclusions, GST-inclusive totals and terms — and sends it to the client to check and issue, since pricing authority stays with them.

Run the quote follow-up cadence

Calls on day two, emails on day five, checks in once more before the quote lapses, and logs every attempt, connection and outcome against the deal in HubSpot or Pipedrive rather than relying on memory.

Record why quotes are lost

Captures the actual reason — price, timeframe, went with the incumbent, job deferred, scope changed — into a structured field on the deal, so the client can see the pattern instead of guessing at it.

Keep the pipeline honest

Stops deals sitting in "quote sent" for six weeks, closes lost opportunities with a reason attached, and makes sure every open deal has a next activity dated in the CRM before the day ends.

Cover the phone during trade hours

Answers overflow calls while the team is on the tools, takes messages with enough detail to be actioned without a callback, and keeps the business number off voicemail during the working day.

Work the existing customer base

Pulls service reminders, warranty expiries, annual maintenance renewals and previously declined line items out of the job history and calls them, which is usually the cheapest pipeline the client has.

Assemble the proposal pack

Builds out capability statement, current insurance certificates of currency, licence numbers, referee list and previous job photos into one document for the client to approve before it goes to a commercial prospect.

Report on the enquiry funnel

Reports weekly on enquiries by source, quotes issued, quotes converted and average time from enquiry to site visit, so the client can see which lead channels are actually turning into booked work.

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Questions

Frequently asked

How much does an inbound sales support cost?
From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked, and interviewing candidates costs nothing. Specialist roles sit a little higher. Run your numbers →
How fast can they start?
Typically 14 days from your discovery call to day one. In the first week we source and screen against your brief; you get three matched profiles and interview whoever you like. Once you choose, we handle the offer, the contract, equipment and connectivity checks, and induct them on our side before they reach you. Specialist roles — developers, NDIS claims, anything needing niche software — can take a week longer, because we won't pad a shortlist just to hit a date.
What if the fit isn't right?
You're covered twice over. If it's clearly wrong by day five, your first week is refunded in full. After that, a free replacement any time — new shortlist, new interviews, no second fee, because there was never a first one. Before it gets that far, talk to us: our HR manager will work through it with you and the team member, since most problems turn out to be an unclear process rather than the wrong person, and a fortnight of coaching usually fixes it. Replacing someone is the last resort, not the first move.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.
What stays with you, and what goes to them?
They take the recurring, process-driven part of the inbound Sales Support role — the work that happens the same way every week and eats your day. Judgement calls, client relationships, anything requiring your licence, sign-off or authority stay with you. The clients who get the most out of an inbound Sales Support hand over a defined process and keep the decisions, rather than handing over the whole function and hoping. On the discovery call we'll map which tasks fall on which side of that line before you commit to anything.
How do I hand the work over without losing weeks to training?
Record yourself doing the task once and talk through it as you go — a fifteen-minute screen recording beats a written manual every time, and your inbound Sales Support will turn it into a documented process you both work from. Expect the first fortnight to be shadowing and checking, then steadily less. If you have nothing documented, that's normal and it's not a blocker: we'll help you decide what to record first, and your account manager checks in through the whole ramp-up.