Customer Service & Sales ✦ Dedicated & full-time

Outbound Sales
Support

Prospecting, follow-up and pipeline hygiene that keep your reps selling — from $14/hr + GST.

Looking for VA work? Apply at staffingsolutions.ph
$14/hrFrom, + GST · full-time
70%Average saving vs a local hire
14 daysBrief → first day
Fully managedWe hire, you lead

What an Outbound Sales Support does

Reps sell more when they prospect less. Outbound sales support builds lists, runs sequences and keeps the pipeline clean so your closers focus on conversations.

Every StaffingSolutions.io outbound sales support is recruited, hired and managed by us — reference-checked for your tools, working your business hours, and backed by our zero-risk promise: no placement fee, money-back first week, and a free replacement if the fit isn't right.

What they handle

  • Prospect research — targeted lists.
  • Outbound sequences — multichannel.
  • Follow-up cadences — persistent.
  • CRM updates — every touch.
  • Meeting setting — booked.
  • Reporting — activity and results.
The actual work

A week in the role

Outbound sales support makes the first contact. Dial blocks inside Australian calling hours, gatekeepers, short conversations aimed at one outcome — a meeting in the account executive's calendar — plus the email and LinkedIn sequences running alongside. Lists are washed and opt-outs actioned before anything goes out the door.

The taskWhat that actually involves
Build the week's calling list

Pulls the target segment from Apollo, Cognism or Firmable, checks entity status on ABN Lookup, confirms the contact still appears on the company's own site, and strips out anything already sitting in the CRM.

Wash lists before consumer campaigns

Submits phone lists to the Do Not Call Register before any consumer-facing campaign, keeps the washing result filed against the campaign, and re-washes on the client's set cycle rather than reusing an old scrub.

Work the dial block

Runs the list through the client's dialler inside permitted Australian calling hours, gets past reception with a reason rather than a pitch, and holds a short first conversation aimed only at earning the next meeting.

Book meetings with context

Puts the meeting into the account executive's calendar with what the prospect actually said, what triggered the interest, who else needs to be in the room and the current supplier — not just a calendar hold.

Load and run email sequences

Builds sequences in Instantly, Smartlead or Apollo, writes a first line drawn from something real on the prospect's site or LinkedIn, and keeps daily send volume inside what the warmed sending domains can carry.

Sort replies the same day

Splits responses into interested, not now, wrong person and unsubscribe, routes the wrong-person replies to the right contact, and actions every opt-out immediately as the Spam Act requires.

Run the LinkedIn touches

Sends connection requests from Sales Navigator, follows with a message tied to the email thread rather than a separate pitch, and engages on the prospect's recent posts before the next call attempt.

Re-work closed-lost accounts

Runs a pass over dormant and closed-lost records in HubSpot or Pipedrive, uses the reason-lost field to pick the angle, and reopens contact where the original blocker — contract, budget cycle, incumbent — has likely changed.

Maintain the objection one-pager

Keeps the live script of openers and responses to "we already have someone", "just send me an email" and "not the right time", updated from what actually kept prospects on the phone last week.

Watch sending deliverability

Monitors bounce and spam-complaint signals, rotates sending inboxes, checks SPF, DKIM and DMARC are still passing, and pulls a domain out of rotation before it starts landing the whole campaign in junk.

Log every call outcome

Writes the disposition, what was said and the next step to the CRM the same day, so nobody double-dials a prospect and the account executive walks into the meeting knowing the history.

Follow up campaign lists

Works webinar attendee lists, trade show scans and lead magnet downloads with a message that references what they actually attended or downloaded, while the client's name still means something to them.

Report activity weekly

Reports dials, connects, conversations, meetings booked and meetings held, split by list and campaign, so the client can see which segments are worth continuing and which lists should be retired.

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Questions

Frequently asked

How much does an outbound sales support cost?
From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked, and interviewing candidates costs nothing. Specialist roles sit a little higher. Run your numbers →
How fast can they start?
Typically 14 days from your discovery call to day one. In the first week we source and screen against your brief; you get three matched profiles and interview whoever you like. Once you choose, we handle the offer, the contract, equipment and connectivity checks, and induct them on our side before they reach you. Specialist roles — developers, NDIS claims, anything needing niche software — can take a week longer, because we won't pad a shortlist just to hit a date.
What if the fit isn't right?
You're covered twice over. If it's clearly wrong by day five, your first week is refunded in full. After that, a free replacement any time — new shortlist, new interviews, no second fee, because there was never a first one. Before it gets that far, talk to us: our HR manager will work through it with you and the team member, since most problems turn out to be an unclear process rather than the wrong person, and a fortnight of coaching usually fixes it. Replacing someone is the last resort, not the first move.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.
What stays with you, and what goes to them?
They take the recurring, process-driven part of the outbound Sales Support role — the work that happens the same way every week and eats your day. Judgement calls, client relationships, anything requiring your licence, sign-off or authority stay with you. The clients who get the most out of an outbound Sales Support hand over a defined process and keep the decisions, rather than handing over the whole function and hoping. On the discovery call we'll map which tasks fall on which side of that line before you commit to anything.
How do I hand the work over without losing weeks to training?
Record yourself doing the task once and talk through it as you go — a fifteen-minute screen recording beats a written manual every time, and your outbound Sales Support will turn it into a documented process you both work from. Expect the first fortnight to be shadowing and checking, then steadily less. If you have nothing documented, that's normal and it's not a blocker: we'll help you decide what to record first, and your account manager checks in through the whole ramp-up.